karen cooper - Blog: communication

Call Me. Oh, Wait---

by Cooper on 6/14/2010 5:58:45 PMComment on this

Greetings,

Welcome to the Cooper studio on a balmy Monday afternoon. It's one of those kind of days where we have been discussing if it's possible for the dust woolies to grow mold and mildew. Everything else certainly seems to be suceptable to the dilemma. We have also been contemplating a giant squeegee. Hmm.

But look at that---off subject already. Did you see the title of this post? "Call Me. Oh,Wait!" Guess what that means? My trustworthy and reliable cell phone has been reduced to NO NETWORK COVERAGE.

When we moved to Jefferson, Iowa, last August, we decided to do what everybody else was doing: no land line telephone. After all, why do we need three telephones? Now we know, because one of them might suddenly go off duty.

The day has been filled with utterly ridiculous telephone events. I discovered that if I stand in the middle of the street, facing southwest, that 3 of every 7 calls placed to my cell phone company service department will connect. 2 of those will disconnect before I can completely give them my name and phone number. The 7th call, yup, even though I had to repeat everything three times, she understood I was having problems. You're going to love her response: "we'll check into it, and I'll call you with the results" Isn't that precious? She'll call me. Does she expect me to stand out there in the middle of my street waiting for her call?

Then I decided to change tactics. There is that little note down at the bottom of their webpage: "contact us by email". And so I did. Jacob gave me an 800 number to call, as that is really the only way they can help. How special is that? Thank you so very much, Jacob, you are too kind.

I emailed my husband and he was kind enough to call the 800 number. "I am so sorry for your inconvenience. It will be 3-5 days to get that fixed" Dios mio. Did a tower get struck by lightening? Did someone steal it? Did it succomb to the current mold and mildew onslaught, and become disfunctional? Wow. A communication company that won't communicate, what IS this world coming to?

So back to the middle of the street I went. I sure am glad that it's not raining in Jefferson today. Now that I have my street coordinates finessed, I connect with the service department on the first try. But guess what? Way back when we set up this account, my husband was on household business duty, and the account has his name on it. This very helpful service desk person politely informed me that she could not divulge any information to me, because I was unofficial. Does she not know that because I am currently manning the station of household business duty, that I will be the one to fill out the little form requesting that the account profile be changed to include both of us? And surely they realize that they are making me cheat and pretend I am my husband, just to get the little form filled out, because I am the one currently on duty? I guess I still have the option of calling her back and dropping my voice a level or so----

Anyway, the bottom line is, please just send me an email---click on "contact Karen" over there at the left. I'll let you know when I am back to fully communicable. Tomorrow is a painting day, thanks be for that!

Later, Cooper

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